Privacy Policy
This Privacy Policy explains how Singhania Pet Relocation may collect, use and protect information shared by pet parents while requesting dog or cat relocation services in India.
Last updated: 12 July 2026. This page is intended for customer transparency and should be read with our Terms & Conditions.
Privacy Contact
For privacy, data correction or enquiry-related questions, contact Singhania Pet Relocation using the details below.
Phone / WhatsApp
Legal Entity
DG Singhania Transport Group LLP
GST: 06AAZFD6319E1Z6
Information We May Collect
When you contact us, request an estimate or submit a form, we may collect details needed to review and respond to your pet relocation enquiry.
Name, phone and email
We may collect your name, phone number, WhatsApp number and email address so our coordinator can respond to your enquiry.
Pickup and destination
We may collect pickup city, destination city, pickup/delivery area, moving date and preferred travel mode.
Pet profile
We may collect pet type, breed, age, weight, health notes, crate/carrier status and document readiness to review suitability.
Why We Use Enquiry Information
The information you share is used to understand your request and provide practical pet relocation support.
Estimate review
To assess route, pet profile, mode options and possible cost factors.
Customer communication
To call, WhatsApp or email you about your enquiry, documents, crate or route.
Service planning
To plan pickup, delivery, route, mode, document readiness and handling requirements.
Record keeping
To maintain enquiry records, service notes, communication history and customer support references.
When Information May Be Shared
Some information may need to be shared for coordination, but it should be limited to what is reasonably needed for the service.
Internal team
Enquiry details may be shared with coordinators or operations team members handling your request.
Service coordination
Relevant route or pet details may be shared with people involved in pickup, delivery or travel coordination.
Third-party processes
For train or air movement, certain details may need to be reviewed for railway, airline, airport or document-related coordination.
Your Privacy Choices
You can contact us for reasonable correction or enquiry-related data questions.
Correction request
You may ask us to correct inaccurate contact, route or pet details in your enquiry.
Contact us →Communication preference
You can ask us to use phone, WhatsApp or email where practical for future communication.
Share preference →Data query
You can contact us if you have questions about enquiry details shared with Singhania Pet Relocation.
Ask a question →Cookies, Analytics and Advertising
Our website may use basic technologies such as cookies, forms, analytics or advertising tools to understand website use and manage enquiries.
Forms
Form submissions may save enquiry details in the website system and send them to our contact email.
Analytics
Analytics may help understand page visits, traffic sources and user actions at an aggregate level.
Advertising
Advertising tools may help measure campaign performance and improve landing page relevance.
- Do not submit sensitive medical documents unless requested for service review.
- Share only information relevant to your pet relocation enquiry.
- Use phone or email for privacy-specific questions.
How We Handle Enquiry Records
We take reasonable steps to keep enquiry information relevant to customer support and service coordination.
Reasonable care
We use reasonable care to manage enquiry information, but no website, email, phone or WhatsApp system is completely risk-free.
Record retention
We may retain enquiry and service records as needed for follow-up, support, operational reference, legal or accounting purposes.
Access limitation
Information should be accessible only to people who need it for enquiry handling, service planning or support.
Important Legal and Service Pages
Terms & Conditions
Read service terms, limitations and customer responsibilities.
Open terms →Complaint
Use the complaint page for service concerns or escalation.
Open complaint →Contact
Contact us for privacy or enquiry-related questions.
Open contact →Charges
Understand estimate factors before submitting details.
Open charges →Privacy Policy FAQs
What information is collected when I submit an enquiry?
We may collect your name, phone, email, pickup city, destination city, pet type, breed, age, weight, travel mode, date, documents and crate/carrier details.
Why do you need pet and route details?
Pet and route details help review suitability, travel mode, documents, crate/carrier needs and written estimate factors.
Can I request correction of my enquiry details?
Yes. Contact us by phone, WhatsApp or email and provide the correct details.
Do third parties receive my information?
Information may be shared when reasonably needed for service coordination, such as pickup/delivery, airline, railway or document-related processes.
Can I ask privacy questions on WhatsApp?
Yes. You can ask general privacy or enquiry-related questions on WhatsApp, phone or email.
Have a privacy or data question?
Contact Singhania Pet Relocation by phone, WhatsApp or email and mention that your request is privacy-related.