Terms & Conditions
These Terms & Conditions explain important service terms for Singhania Pet Relocation enquiries, estimates and dog or cat relocation planning by road, train or air in India.
Last updated: 12 July 2026. Please read these terms before confirming a pet relocation service.
Terms Contact
For questions about service terms, estimates or a booking discussion, contact Singhania Pet Relocation using the details below.
Phone / WhatsApp
Legal Entity
DG Singhania Transport Group LLP
GST: 06AAZFD6319E1Z6
Use of Website and Services
By using this website, submitting an enquiry or discussing pet relocation with us, you acknowledge that service feasibility and pricing depend on route, pet profile, documents and travel mode.
Information purpose
Website content is provided for general customer guidance and does not confirm service availability for every route or pet.
Review needed
A relocation enquiry must be reviewed based on pickup, destination, pet type, age, breed, health, documents and crate/carrier details.
Written confirmation
A service should be treated as confirmed only after the agreed scope, estimate, schedule and payment terms are accepted.
Estimate and Charges Terms
Pet relocation charges vary by route, travel mode, pet profile, documents, crate/carrier and handling scope.
Written estimate
Estimates may include route, mode, scope, assumptions and charge factors based on details shared by the customer.
Changing details
Charges can change if pickup/delivery details, pet profile, mode, route, date, documents or scope changes.
Third-party costs
Airline, railway, document, crate, waiting, pickup/delivery or other third-party costs may vary.
No fixed universal price
Pet relocation is route-specific. A single fixed price cannot apply to every dog, cat, route and travel mode.
Information and Document Responsibility
Customers should provide accurate and complete information so the relocation plan can be reviewed properly.
Accurate details
Share correct pickup city, destination city, date, pet breed, age, weight, health condition and temperament notes.
Documents
Vaccination records, owner details, vet fitness certificate or other documents may be needed depending on route and mode.
Crate / carrier
Provide crate or carrier dimensions, photos and condition details where required for suitability review.
Road, Train and Air Conditions
Each travel mode has different practical limitations and third-party dependencies.
Road Relocation
Road timing can change due to traffic, weather, route condition, pet breaks, driver availability or operational disruptions.
Open road page →Train Relocation
Train planning depends on railway rules, booking availability, station handling, documents and pet suitability.
Open train page →Air Relocation
Air travel depends on airline acceptance, crate suitability, breed, age, health, weather, route and slots.
Open air page →No Automatic Approval or Acceptance
Pet relocation can involve factors outside direct control, including airline rules, railway rules, weather, traffic, health, documents and third-party availability.
Health and behaviour
Pet health, anxiety, aggression, senior age, puppy/kitten age or special needs may affect suitability.
Airline and railway rules
Airline or railway acceptance is case-specific and can change based on current operational rules.
Schedule changes
Timing can change due to traffic, weather, flight/train changes, route conditions or pet comfort needs.
- Routine sedation is not recommended; medication should be discussed with a veterinarian.
- Pet transport is not a veterinary ambulance service.
- Past proof or case studies do not promise suitability for every new route or pet.
Payment, Cancellation and Rescheduling
Payment, cancellation and rescheduling terms should be confirmed for the specific booking scope before service confirmation.
Payment terms
Payment schedule, advance amount, balance amount and accepted payment method should be clarified before confirmation.
Cancellation
Cancellation terms may depend on work already done, third-party bookings, route preparation, document handling and timing.
Rescheduling
Rescheduling may depend on coordinator availability, route feasibility, airline/railway rules, weather and pet readiness.
Service Scope and Liability Notes
Pet relocation is planned with reasonable care, but transport involves practical risks and third-party dependencies.
Reasonable care
We aim to plan and coordinate relocation responsibly based on details shared by the customer.
Third-party dependency
Airline, railway, airport, station, road, weather and payment systems may affect the service.
Insurance
Insurance, where available, should be discussed separately and depends on eligibility, scope and policy terms.
Veterinary matters
Medical fitness, medication and health decisions should be discussed with a qualified veterinarian.
Communication and Conduct
Clear, respectful and timely communication helps avoid misunderstandings during relocation planning.
Prompt updates
Inform us quickly about changes in date, route, pet health, crate status or contact details.
Availability
Pickup and delivery contacts should be reachable during planned movement windows.
Respectful communication
Abusive, misleading or unsafe instructions may affect service acceptance or continuation.
Terms & Conditions FAQs
Does submitting an enquiry confirm my booking?
No. Submitting an enquiry starts the review process. Confirmation depends on route, pet profile, documents, mode, availability, estimate acceptance and payment terms.
Can the estimate change after it is shared?
Yes. Charges may change if route, pickup/delivery scope, pet details, crate, documents, date, mode or third-party requirements change.
Is airline or railway acceptance automatic?
No. Airline and railway acceptance is case-specific and depends on current rules, booking availability, route, documents, crate and pet suitability.
Who is responsible for accurate pet details?
The customer should share accurate pet, route, health, document and crate/carrier details before confirmation.
Is pet transport a veterinary ambulance service?
No. Pet transport is not a veterinary ambulance service. Medical fitness and medication decisions should be discussed with a veterinarian.
How do I ask a terms-related question?
Contact Singhania Pet Relocation by phone, WhatsApp or email and mention that your question relates to Terms & Conditions.
Need clarification before booking?
Contact Singhania Pet Relocation and share your route, pet profile and question so the coordinator can guide you.